Purchase Options & Cancellation Policy

At Cowboy Kenny Coffee, we're a small business, and we believe customer service should be personal.

Order Cancellations

If you need to cancel or make changes to an order, please contact us as soon as possible. Because we roast coffee continuously in small batches and process orders quickly, we may not be able to stop an order once it has entered the roasting, packaging, or shipping process.

We'll always do our best to accommodate your request.

Phone: (203) 291-9284
Email: ken@cowboykennycoffee.com

Subscription Orders

If you purchase a coffee subscription, your payment method will be securely stored by our payment processor and you'll be charged automatically based on the delivery frequency you select.

You may pause, modify, or cancel your subscription at any time before your next scheduled billing date by using the links provided in your order confirmation email or by contacting us directly. Changes made after a recurring order has been processed will apply to future shipments.

Pre-Orders

From time to time, we may offer limited or seasonal products for pre-order.

You may cancel a pre-order at any time before it has been processed for fulfillment. Once a pre-order has entered the fulfillment process, we'll do our best to help, but we may not be able to cancel or modify the order.

If you have any questions or need assistance, we're always happy to help. Just give us a call or send us an email.